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Sunday, September 9 • 10:15am - 11:00am
Wow! Your Holiday Customers

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Good service is no longer good enough. Even excellent service doesn’t quite cut it. These days, you need to “wow” the customer with an experience they will never forget. A “wow” customer experience means bigger sales, repeat business, more references, and many more good things. Make the commitment now to start "wow"-ing your customers. Shane Decker will help you get started.

Special introduction provided by Andrew Rickard, Vice President RDI Diamonds.

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Shane Decker

Ex-Sell-ence, Shane Decker Sales Academy | Shane Decker is president of Ex-Sell-Ence, Shane Decker Sales Academy and a featured contributor to INSTORE, the magazine for the American jewelry store owner. Having provided much sought-after sales training for more than 3,000 stores worldwide, you will gain valuable insights from each article.  | He discovered the truths, he now shares, at an early age when he took a job at a... Read More →

Sunday September 9, 2012 10:15am - 11:00am
Holiday Sales Zone, Show Floor

Attendees (4)